Answer Yes, no matter material, size, color, logo or package, OEM is acceptable. Recommend Products ...

Answer We are factory with more than 20 years experience of wood swing set and swing accessory. Reco...

Answer No, the sample fee does not the express/air freight. ...

Answer Please send me which product you are interested in and sample delivery address, I could quote to door price to you, or you could arrange sample pick-up. ...

Answer Design kinds of wooden playground models based on the customer idea.Products solutions in integrated of metal, plastic and wood production.Customize the logistics method according to the different volume of goods. ...

Can Big Elephant do customized playground? Yes, Big Elephant Play has professional design department, which can service for the OEM or ODM project. ...

Any optional or add on can be provided? Yes, Big elephant Play products is designed in modular, and you can add the different options and toys as market like. ...

Whether can send products back or not? Since the playground design has a certain lifetime and sales season, send products back is a big waste for both other if without quality issue. Big elephant marketing will work to...

How to solve the claims? ...

How do you protect our market? Big elephant Play always based on philosophy of trust,practical,innovation,share. We wil...

Big elephant Play products designs are conform with ASTM F963/F1148,CPSIA,AS/NZS 8124,EN71,EN1176 standards,which will tested renown third party laboratories of TUV/SGS based on customer request. ...

How about the shipping date? That is depend on the order volume, basically within 45-60 days. ...

Do you have agent? Big Elephant Play have strategic partner in US market, and welcome you join us and become a exclusive agent in different countries. ...

What is the MOQ for your playground? Big elephant Play is a manufacture that suggest 3-5 sets for sample testing, and mass order suggest 2 models mixed in a full 40’H containers, which is save cost for both of us. For details request please contact our members. ...

Do you have high resolution images for our advertisement? Yes, we have all data that can support you for online advertisement. ...

Is that easy to install the playground products? Big Elephant play supply the details manual.Each parts has a number printed or sticker.You can fully install it based on step by step in the instruction. ...

How about the warranty? The safety of your children is important to us. We applaud you for being a cautious parent and you’ll be happy to learn that we are too. Big Elephant Play always uses the highest quality buildin...

What kind of material on playground swing sets? We choose only the finest material for our swing sets .Our entire line is constructed with 100% cedar lumber or scientifically named Cunninghamia Lanceolata, which natural anti-insect and corrosion, commercial-grade hardware, dual-bolt construction, heavy-gauge dipped s...

Where is the company location? We located in Qingdao,Shan Dong province.You can fly to Jiao Dong airport directly from Dec,2019,then 20 minutes drive to our factory, or 1 hour fly from Beijing or Shanghai. ...

Why you should choose Big elephant play systems？ Established in 1997, Big elephant Play Systems has over 20 years of Building Childhood Memories. ...

What are main products in Big Elephant Play systems? Wooden Residential swing sets, Commercial playhouse, OEM children play, Indoor play toys,Climbing frame. ...